Terms & Conditions

Bank Holidays 2016

Our school will be closed on the following public holidays:  28 March, 2 May, 6 June, 1 August and 31 October.
Fees will not be refunded for public holidays.
Christmas holidays start on Monday 19 December and finish on Friday 10 February.

Registration, Payment and Booking Procedure

Registration with our language centre is free of charge.  On receipt of the application form and a deposit of €200 we will send you confirmation on your place on the selected course and an invoice for the balance of fees.  The final payment must be made three weeks before beginning the course.  The deposit is non-refundable and is part payment of fees, not an additional charge.
All bookings must be made through Slaney Language Centre bookiing forms (online or hard copy). The SLC will confirm bookings in writing. Once a booking has been send to the SLC the client agrees to be bount by SLC booking and cancellation conditions.

In case of visa required nationals full payment is requested with every booking as per Irish visa requirements.

Bank Account
The Slaney Language Centre Ltd., AIB Bank, North Main Street, Wexford, Ireland.
Sort Code:  93-33-41, Account No.: 07922081
Iban Code:  IE 73AIBK93334107922081
Swift Code:  AIBKIE2D

Bank charges
We regret that any bank charges incurred by the school on your behalf will be passed on to you on arrival.

Cancellations
All cancellations and withdrawals must be in writing. The cancellation date will be the date on which the Slaney Language Centre receives the written cancellation. Cancellations and withdrawals while on the course may be confirmed verbally. The Slaney Language Centre strongly recommends that you arrange insurance car to protect you against the possibility of cancellations through illness or accident.

Cancellation Fees
– Up to two weeks before commencement of course: Refund of all fees except for €200 deposit
– 8 days to 14 days before commencement of course: Refund of 50% of paid fees
– 7 days notice or less:
– Any time during the course:
No Refund

As soon as the Slaney Language Centre receives in writing a notice of a cancellation of a course by an applicant who is eligible for a refund, Slaney Language Centre will refund the appropriate amount to the applicant no later than three months from the date of receipt of the notification. The refund system will be operated by Lisa Bartsch, Managing Director, info@slaneylanguage.com , phone: 00353-(0)539120881.

Visas
Students from EEA countries do not need a visa to enter Ireland. Non-EEA students from the countries on Andorra, Antigua, Argentina, Australia, Bahamas, Barbados, Belize, Bolivia, Botswana, Brazil, Brunei, Canada, Chile, Costa Rica, Dominica, El Salvador, Fiji, Grenada, Guatemala, Guyana, Honduras, Hong Kong, Iceland, Israel, Japan, Kiribati, Lesotho, Liechtenstein, Malawi, Malaysia, Mauritius, Mexico, Monaco, Nauru, New Zealand, Nicaragua, Macau, Maldives, Norway, Panama, Saint Kitts and Nevis, Sait Lucia, Saint Vincent and the Grenadines, San Marino Seychelles, Singapore, Soloman Islands, South Africa, South Korea, Swaziland, Switzerland, Tonga, Trinidad and Tobago, Tuvala, United States, Uruguay, Vanuata, Vatican City, Venezuela, Western Samoa do not require a visa to enter Ireland.

All other Non EEA countries require Visas. Please contact your nearest Irish embassy for detailed information and allow at least 8 weeks to process your VISA application. The Irish Department of Justice requires proof of payment and proof of proper medical and travel insurance before they will issue a visa.

Refund in the case of refused Visas
In the case of a Visa refusal The Slaney Language Centre will refund all fees paid except for an administration fee of EUR 150. The administration fee covers acceptance and registration on the course, the sending by registered post to the Applicant of a letter of registration together with accommodation details arranged by the Slaney Language Centre for the Applicant. We reserve the right not to refund fees in cases where an incomplete application has been made. An incomplete application consists of an application that does not provide the minimum basis documentation required by each Embassy as listed in the Irish Visa requirements.
We will require documentary evidence of the Visa refusal and will seek independent verification from relevant government departments before any refund is made. It is important to retain copies of the Visa application and any accompanying documents. In order to assist with Visa application and any accompanying documents. In order to assist with Visa applications and to provide free cancellation we may need to see application documents.

Punctuality and Attendance

Classes commence at 9.30am Mondays to Fridays and finish at 13.00. This includes a 30 minute break from 11.00 to 11.30.
Group Courses may be combined with one-to-one lessons in the afternoons which usually take place from 14.00 to 15.30.

Attendance

Attendance will be recorded by the class teacher every day at the commencement and the conclusion of each class by way of time sheets which shall be signed by the class teachers. Attendance is necessary to further the aims, objectivies and learning outcomes for each course and it is to enable the student to successfully achieve the minimum exit score / grade for the end of the programme exam which is mandatory for the English Language Academic Year Programme.
If a student arrives more than 15 minutes late for class and or leave 15 minutes before the conclusion, a record of this shall be kept by the class teacher and the student will be marked absent from the class.

If a student fails to attend class, he/she must provide the Slaney Language Centre with a reason for non-attendance. The SLC will review the reason and will decide as to the validity or otherwise the reason. The student should provide any documents in support of the reason for absence.
The Slaney Language Centre has mandatory attendance requirements of a minimum of 85% attendance for all enrolled students.

If a student fails to attend class without a valid reason or is late in arriving or leaves class early on more than one occasion, SLC shall issue a written warning to the student stating that it reserves the right to expel the student from the course within 7 days on the date of the letter, unless the student provides a valid reason for absence/late arrival/ early departure. The student will be given an opportunity to respond to the letter. The management will review the student’s response and will decide whether or not to proceed with the proposed expulsion. If the student fails to respond, a letter of immediate expulsion will issue without further delay. In such circumstances, no refund of course fees will be made to the student.

Absenteeism and expulsion
If a student fails to attend class, he/she must provide the Slaney Language Centre with a reason for non-attendance. SLC will review the reason and will decide as to the validity or otherwise the reason. The student should provide any documents in support of the reason for absence.
If a student is absend on more than one occasion without a valid reason, including any documentary evidence, SLC shall issue a written warning letter to the student stating that it reserves the right to sxpel the student from the course within 7 days of the date of the letter, unless the student provides a valid reason for absence. The student will be given an opportunity to respond to the letter. The management will review the student’s response and will decide whether or not to proceed with the proposed expulsion. If the student fails to respond, a letter of immediate expulsion will issue without further delay. In such circumstances, no refund of course fees will be made to the student.

The management shall retain copies of all correspondence issued to the student together with any correspondence and documentary evidence received from the student. The correspondence will be made available on request to relevant internal personnel and external, SLC having complied with the provision of the Data Protection Acts 1988 and 2003 in obtaining the student’s consent to the release of the correspondence.

Sick leave

During the course, if a student is sick and unable to attend class, he/she must notify the Managing Director (info@slaneylanguage.com , 00353-(0)539120881) each day thereafter as long as the student is sick. If the student attends a doctor, a medical certificate must be provided on the first day of return to the course. If a student fails to comply with the notice requirement, the management of the SLC shall deem the student absent without a valid reason and shall issue the student with a written warning letter reserving the right to expel the student within 7 days unless a valid reason is provided for being absent. The student will be given an opportunity to respond to the letter. The management will review the student’s response and will decide whether or not to proceed with the proposed expulsion. If the student fails to respond, a letter of immediate expulsion will issue without further notice. In such circumstances, no refund of course fees will be made to the student.

Holidays and breaks

Non-EEA language students attending the 25 week English Language Academic Year programme are eligibal for an eight months visa.  Dates for holidays complying with the Department of Justice and Equality’s requirements have to be stated together with the course booking and cannot be altered.

Unscheduled breaks and unscheduled holidays are only permitted in documented cases of illness or close family bereavement. These have to be requested in writing. A medical certificate has to be forwarded to the Managing Director (Lisa Bartsch).

Complaints and Grievances
List of possible complaints and grievances:
– Conduct of the course
– Conduct of teacher or tutor
– Cancellation of the course
– Modification of the course
– Grievance involving another student
– Breach of contract

Any complaint by a student must be made while he/she is in Ireland. The complaint should be made to Lisa Bartsch, Managing Director, info@slaneylanguage.com , 00353-(0)539120881). If The Slaney Language Centre receives a complaint from a student, whether orally or in writing, it will be reviewed within seven days of receipt of the complaint. On receipt and review of the complaint, the management will endeavour to resolve the dispute as quickly as possible to the satisfaction of the student no later than three months from the date of receipt of notification, except where the dispute involved legal issues. In the matter involves  legal issues, it will be subject to the jurisdiction of the Irish courts and may not be capable of being resolved within three months. The complaint procedure will be confidential as between the student and the complaint handler.

Postponements
If you cannot attend your course, you may postpone it. All postponements must be made in writing. You have three months in which to inform the Slaney Language Centre of your new dates and pay the re-arrangement fee of €65. The Slaney Language Centre will hold all fees already received for the three month period. A course may only be re-arranged once.

Our Liability
The Slaney Language Centre reserves the right to alter prices, conditions and details without notice. The right is also reserved to decline any person at any time without liability. The Slaney Language Centre gives notice that all arrangements for transport, activities or for accommodation are made by the Slaney Language Centre as an agent upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts of default of any company or persons engaged in conveying the passenger, or in carrying out the arrangements of the programmes, or otherwise in connection therewith or of any family member. No responsibility is accepted for losses or additional expenses due to delays or changes in air, sea, rail, bus or other services, sickness, weather, war, quarantine, strikes, or other liability.

Teacher’s Absence
In the event of a teacher’s sickness or inability to travel to work due to unforeseen circumstances such as natural catastrophes the Slaney Language Centre will do their utmost to find cover as soon as possible. The Slaney Language Centre will not guarantee however, that immediate cover will be found and classes might gave to be put together or tuition canceled. No refunds will be made on these occasions.

Unexceptable behaviour
The Slaney Language Centre reserves the right to refuse admission or terminate a course without a refund, if a student’s behaviour is deemped unexceptable or damaging to the reputation of the school.

Insurance (Health and Travel)
All participants should provide their own health and travel insurance. EU nationals should obtain form EHIC from their local social welfare office before departing. This only entitles you to free emergency hospital care and attendance at certain doctors. It does not cover elective, medical or dental treatment. Any person undergoing medical treatment should bring a medical certificate and sufficient medicine to cover their stay. We strongly advise you to insure against loss of fees, personal effects etc. that you may incur due to cancellation or early departure.

The school’s insurance provides cover for accident/injury on the school premises only. Students are not insured by the SLC against illness, theft, damages or loss of personal effects and the SLC accepts no responsibility in the event of such occurrence.

Language Levels
The SLC reserves the right to put up to nine students in a group in order to match language levels better.  This is an exception and not the norm.
Should a student’s level in any week not match any existing group, it will be pleased to provide the student 10 private lessons plus self-study activities.

Troubleshooting
Should the occasion arise that you may require medical or dental treatment during your stay we can make an appointment with a reputable doctor or dentist. Please inform us about any medical condition that we may need to be aware of i.e. epilepsy, diabetes, pregnancy, etc.